The website www.tribu.com (hereinafter called: the “Website”) is provided by:
Tribù NV (hereinafter called “Tribù”, “We”, and “Us”)
Oude Heidestraat 72
3740 Bilzen
Belgium
VAT BE 0416.126.337


privacy@tribu.com
+32 89 61 27 50


Please do not hesitate to contact us if you have any privacy-related questions.
We promise to reply as soon as possible!

Every person who uses the Website is a customer of Tribù or contacts us in another way (hereinafter called the “User”) makes certain personal data available. These personal data consist of information that enables us to identify you as a natural person, irrespective of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect connection between one or more personal data and you as a natural person.


We use and process your personal data in accordance with the GDPR and other relevant legal provisions. Each reference in this privacy policy to the GDPR is a reference to the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).


Via this privacy policy, every User is informed of the processing activities that Tribù may carry out with his or her personal data. Tribù retains the right to amend this privacy policy at all times. The User will be clearly informed of any substantial change. We recommend that the User consult this document regularly.

Tribù is the data controller and determines solely or in cooperation with others which personal data are collected and also the purpose and means of processing these personal data.

Tribù is free to make use of data processors. A processor is a natural person or legal person who processes personal data when requested by or in the name of the data controller. The processor is obliged to guarantee the security and confidentiality of the personal data. The processor always acts according to the instructions of the data controller. We may make our data available for these processors. Their access is limited to the data they require to perform their task on our behalf.


Tribù uses the following categories of processors:

• Companies we use for marketing purposes;
• Companies we use for hosting purposes;
• Companies we use for administrative purposes;
• Companies we use for person-related purposes such as social secretariat, personnel management, recruitment and selection;
• Companies we use for HR services: meal vouchers/eco cheques, group insurance, hospitalisation insurance, personal insurances, credit cards;
• Companies we use for communication purposes;
• Companies we use for payment purposes;
• Companies we use for accounting purposes;
• Companies we use for IT system maintenance;
• Companies we use for the credit insurance of outstanding or future debts;
• Companies we use for transport;
• Companies we use for management and consultancy services;
• Agents and dealers.

In accordance with the GDPR, we process personal data based on the following legal grounds:

• The execution of the agreement as agreed with the User, or the execution of precontractual steps taken at his or her request; or
• Compliance with statutory or regulatory provisions, relating to the management of the contractual relationship, specifically the invoicing; or
• Our legitimate interest for the sending of information and newsletters to our clients or when we are asked questions; or
• Your explicit consent for, among other things, sending promotional offers (direct marketing) and/or newsletters.

Tribù undertakes to only collect and process personal data that is relevant and necessary for the purposes for which it is processed. The following categories of personal data may be processed:

• Personal identification data (surname, first name, log-in details);
• Contact details (telephone number, fax, e-mail address, website, address, registration/VAT and/or company number, contact person);
• Financial identification data (banking data);
• Electronic identification data (IP address, location, cookies);
• Personal characteristics (gender, age);
• Professional activities (occupation, sector, employer, place of employment).

This personal data is collected when you register on the Website and/or use the contact form on our Website, and/or if you enter into an agreement with Tribù and/or contact us in any other way. Other personal data may be collected at a later date, for example for after-sales purposes.

We also use cookies to identify the User and to provide a customised user experience, to remember their technical choices (for example the selected language), and to track and correct any errors on the Website. Consult our cookie policy for more information on the way in which we use cookies.

The User always provides the personal data to Tribù personally and can in this way exercise a certain amount of control. If certain personal data is incomplete or appear to be incorrect, Tribù reserves the right to postpone certain expected actions temporarily or permanently.

Tribù collects your personal data to provide all Users with a safe, optimised and customised user experience. The collection of personal data is further expanded as the User makes more intensive use of our Website and our services. Tribù reserves the right to suspend or cancel certain processing operations if personal data is missing, incorrect or incomplete.

Data processing is vital for the provision of our services.?The processing only takes place for the following specified purposes:

• Customer management: customer administration, order management, deliveries, invoicing, credit checks, support, complaints monitoring;
• Answering questions that are asked via any channel (for example via our contact form and/or our chat);
• Analysing the use of the Website, services and in particular files that can be downloaded through our Website (downloads area). Providing more information about our products;
• Personalised marketing and advertising if you have given your explicit consent for this. In this case, you are free to withdraw your consent at any time;
• Compliance with Tribù's legal obligations.

Your personal data is only processed for internal use within Tribù. Your personal data will not be sold, passed on or communicated to third parties who are not processors, unless you have given us your explicit consent for this in advance, if passing on this data is necessary for the execution of the agreement, if Tribù is legally obliged to do so, or based on our justified interest to answer questions.

If we are asked questions related to our products, in some cases we pass these questions on to our agents and/or dealers to provide you with an answer. We do this based on our justified interest to answer your questions. These parties will only process your personal data in order to enable them to answer your questions. The agents and/or dealers have their own privacy policy, which applies to the use of your personal data. This can be consulted on the website of the agents and/or dealers in question.

The partner we have engaged for transportation/delivery will process additional personal information. In chapter 2.2. we have already mentioned that these partners are processors of ours. Your data will therefore be passed on to these partners, as this is necessary for the delivery of your order. In addition to this processing activity, the partners also have the Track and Trace service. For the Track and Trace processing operations, it is possible that the tracking number of the shipment is processed, as well as shipment route information, courier location information, shipment status, delivery location, type of packaging, number of pieces and weight. These partners will keep you informed about the delivery of your order. You can also consult the Track and Trace service through your account. In this case, the partner acts as the data controller for the Track and Trace service. The partner has its own privacy policy, which applies to the use of your personal data. This can be consulted on the website of the partner in question.

Your personal data will be stored for as long necessary to pursue the objectives set out in article 5 and/or to comply with statutory retention periods. It is deleted from the database if they are no longer needed to achieve these purposes or if the User validly exercises his or her right to have the personal data deleted.

In particular, Tribù stores your personal data as follows:

• Customer management: The personal data processed for the conclusion or settlement of a contract is stored by Tribù for as long as necessary for the proper performance of our services and agreements. Thereafter, Tribù will destroy them, unless Tribù is legally obliged to store them for a longer period of time (in principle seven years).
• Order handling: Tribù stores this information until your order has been completed and seven years after that (that is the legal retention period).
• For account details: From the date on which you last logged on to our website, your personal data will be stored for another 3 years. After this period your personal data will be deleted.
• Data obtained via our contact form: Personal data is stored until we believe you are satisfied with our response.

Cookies: see our cookie policy for the retention periods of cookies. Without prejudice to the above, Tribù may retain your personal data when necessary for the establishment, exercise or defence of legal claims, whether in legal proceedings or in administrative or extrajudicial proceedings. The legal basis for this processing is our legitimate interests, namely the protection and exercise of our legal rights, your legal rights and the legal rights of others.

Your personal data is always processed for legitimate purposes, as stated in article 5.?
They are collected and processed in an appropriate, relevant and proportional manner, and are only stored for as long as necessary to achieve the specified purposes.

If you can prove your identity, you have the right to obtain information on the processing of your personal data. Therefore, you have the right to access the purposes of the processing, the categories of personal data, the categories of recipients to whom the personal data is sent, the criteria that determine the period of data retention, and the rights you can exercise relating to your personal data.

Inaccurate or incomplete information can be rectified. It is the responsibility of the User to provide the correct personal data to Tribù. You can contact us with a request for rectification.

You also have the right to erasure of your personal data in the following cases:

• Your personal data is no longer needed for the specified purpose;
• You withdraw your consent for the processing of your personal data and there is no other legal basis to process your personal data;
• You have submitted an objection in a legal manner to the processing of your personal data;
• The processing of your personal data is unlawful;
• Your personal data must be erased on the basis of a legal obligation.

The erasure of personal data is mainly related to visibility; it is possible that the erased personal data remain stored temporarily.

If you decide to have your data erased, you may no longer have access to certain functionalities of our service. The User may no longer have access to the User area on our website.  

In some cases, you have the right to request restriction of the processing of your personal data. This certainly applies in the case of a dispute relating to the accuracy of personal data if the personal data are necessary within the context of legal proceedings or during the time necessary for Tribù to determine that you have a valid right to erasure.

You always have the right to object to the processing of your personal data for ‘direct marketing' purposes, profiling purposes or purposes arising from the legitimate interests of the data controller. Tribù will cease processing your personal data unless Tribù can demonstrate that there are compelling legal reasons to process your personal data that take precedence over your right to object to this.

You have the right to obtain the personal data provided to Tribù in a structured, common and machine-readable form. You also have the right to transfer this personal data to other data controllers, unless this is technically impossible.

You have the right to withdraw your consent at any time, for example, if you have given this consent for direct marketing purposes.

If you wish to exercise your rights, you must send a written request by registered post to Tribù NV, Oude Heidestraat 72, 3740 Bilzen or by e-mail to privacy@tribu.com. We will reply as quickly as possible, no later than one (1) month after receipt of your request.

If you do not consent to the processing of your personal data by Tribù, you have the right to lodge a complaint with the competent supervisory authority (for Belgium: https: //www.gegevensbeschermingsautoriteit.be/).
Contact details GBA (Belgian Data Protection Authority)
Data Protection Authority
Drukpersstraat 35, 1000 Brussels
+32 (0)2 274 48 00
contact@apd-gba.be
https://www.gegevensbeschermingsautoriteit.be

A cookie is a small text file that is placed on the hard disk of your computer or mobile device when you visit a website. The cookie is placed on your device by the website itself (“first party cookies”) or by partners of the website (“third party cookies”). The cookie identifies your device by a unique identification number when you return to the website and collects information about your browsing behaviour.

There are different types of cookies. We distinguish the following cookies according to the purposes for which they are used: there are essential or strictly necessary cookies, and non-essential cookies (functional, analytical and targeting cookies). 

The Belgian Act of 13 June 2005 on Electronic Communications contains some provisions concerning cookies and the use thereof on websites. The law is a transposition of the European e-Privacy Directive, which implies that there may be differences in the manner in which the cookie legislation is implemented in other European member states.

The visitor may agree to the use of cookies by visiting the website. Cookies help Tribù optimise your visit to the website and to provide you with an optimal user experience. However, you are free to delete or restrict cookies at any time by changing your browser settings (see “Managing cookies”).

Disabling cookies may affect the functioning of the website. Some of the features of the site may be restricted or inaccessible. If you decide to disable cookies, we cannot guarantee you a smooth and optimal visit to our website.

We make a distinction between the following types of cookies:

• Strictly necessary cookies: These cookies are required in order for the website to function, and cannot be disabled in our systems. They are usually only set up in response to your actions, such as setting up your privacy preferences, logging in, or filling in forms.
• Non-essential cookies: These cookies are not required to enable the website to function, but they do help us offer an improved and personalised website.
• Functional cookies: These cookies allow the website to offer improved functionality and personalisation. They can be set up by us or by external providers whose services we have added to our pages.
• Analytical cookies: With these cookies, we can track visits and traffic so that we can measure and improve the performance of our site. They help us determine which pages are the most and the least popular, and how visitors move through the site.
• Targeting cookies: These cookies may be set by our advertising partners via our site. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

We use our own cookies ('first party cookies') on the one hand, in addition to cookies of carefully selected partners with whom we collaborate ('third party cookies').

First Party Cookies:
Domain name: tribu.com

Third party cookies:
Domain name: tribu.com

Domain name: addthis.com

Domain name: facebook.com

Carefully read our Privacy Policy for more information concerning the processing of personal data by Tribù.

Make sure that cookies are enabled in your web browser. If you want to consult our Tribù website, we recommend that you enable cookies. However, you are free to disable cookies in your browser settings if you wish to do so.

To enable or disable cookies, you have to change your browser settings (via the “Preferences” or “Options” tab).  The following links will provide you with more information on how to manage your cookies. You can also consult the “Help” tab of your browser.

• Deleting and managing cookies in Internet Explorer
• Deleting and managing cookies in Mozilla Firefox
• Deleting and managing cookies in Chrome
• Deleting and managing cookies in Safari

Since cookies may constitute a processing of personal data, you as a data subject have the right to the lawful and secure processing of personal data. More information about the manner in which we collect and process your personal data, as well as about your rights, can be found in our Privacy Policy. 

Should you still have questions or comments about cookies after reading this Cookie Policy, you can always contact us via privacy@tribu.com.